Yes, our cameras install directly into the door and will need an existing hole.

No, this camera does not have motion sensor. If you want a camera that will detect motion you will need to purchase the SHC1000 or SHC1000W.

No, this camera does not have a knocking sensor. If you want a camera with a knocking sensor you will need to purchase the SHC1000 or SHC1000W

When the SHC500 was first released there were sensor accessories that could be bought separately. All of those sensors are now EOL and unavailable for purchase. Please ignore this setting and keep it turned off. Turning it on will not provide you with motion detecting capabilities, if you want a camera with a motion or knocking sensor please purchase the SHC1000W or SHC1000.

Open the rubber flap covering the SD card slot. Take a screwdriver and loosen the screw below the SD card slot. Once the screw has been loosened your camera should be easily taken down.

The lens looks like a regular peephole - visitors will not be able to tell you have a camera installed.

The camera will take a photo burst that can be viewed as a 10 second time lapse video.

1.1”-1.9” (28mm-49mm)

No, it is not compatible with other smart home devices and is a standalone product.

No, only the SHC1000W has an app.

No, the camera only records images.

Your camera will automatically delete and overwrite files from the oldest monthly folder when the SD card storage space goes down to 50MB. The SD card can also be removed and inserted into your computer to delete unwanted files.

You need to use a power bank where you can turn off the power saving mode. Because our cameras consume very little power most power banks will turn themselves off while plugged in. The company Voltaic makes power banks where you can turn off the power saving mode.

Brinno peepholes have been specially designed to address the common issues caused by low light environments. All our peephole models come with 480p resolution however they also come with our specially designed optical grade lens that optimizes the image quality. Having a higher resolution would actually diminish the image quality because of the light levels.

Please check the following:
1.Only install the peephole that came with your camera. If you use a standard peephole that could cause the image to be distorted and out of focus.

2.Make sure the protective film has been removed from the lens, if not remove it.

3.Check if the peephole or lens are dirty, if there is a fingerprint on the lens then your camera might appear out of focus.

If the protective film has been removed and your peephole and lens are clean then contact customer service at customerservice@brinno.com.

The camera factory settings have the date set to January 1st, 2013. If the camera has lost power for an extended period or you do factory reset you will lose your preset date and time and it will revert back to January 1st, 2013.

The empty hole in the package is for a peephole barrel that only comes with the 12mm version of the camera. All our peephole camera models have a standard box, regardless of whether they are the 12mm or 14mm size. This means that in camera packages for the larger 14mm sized peepholes there is an empty space.

Try using a different SD card and put a new set of batteries into your camera. If changing your SD card and batteries does not fix the issue contact customerservice@brinno.com with a photo of the LCD screen and the SD cards you tried.